By placing an order with Stromberg's Chicks & Gamebirds Unlimited—whether online, by phone, via email, in person, or by mail for live birds or hatching eggs—you agree to our policies, contract terms, conditions, limitations, and exceptions.
Live birds and hatching eggs can only be shipped within the lower 48 US states.
Live birds and hatching eggs are not shipped immediately after an order is placed. Unless specific ship dates are provided at the time of ordering, shipment dates are determined by our partner hatcheries or breeders. Your order is placed in a queue with others, and your shipment date will depend on factors like hatch dates and your position in line. You will receive an email from Stromberg’s/Mann Lake with your scheduled shipment date once it is confirmed by the hatchery or breeder. Please note, this process may take some time and is not immediate. If we receive tracking information from the hatchery, we will send you an email with the details. Monitor your email for order updates.
Shipping costs are not included in the price for hatching eggs, baby chicks, adult birds, pigeons, and doves, as special handling is required. Shipping is calculated at checkout, or you can contact us at 800-720-1134 for a quote.
Important Shipping Details:
- Juvenile/ Adult Birds: Shipped via Express Mail.
- Chicks and Eggs: Shipped via Priority Mail.
- Swans/ Cranes: Shipped via Delta Airlines and require pickup at a Delta terminal.
- Important: All live bird and hatching egg orders require a contact phone number and a physical address (NO PO BOXES).
Changes & Cancellations
- Order Changes: Once an order is submitted, no changes can be made. To modify an order, it must be canceled and a new order placed.
- Cancellations: Orders cannot be canceled within 12 days of the scheduled ship date. A $15.00 cancellation fee applies to all live bird and egg orders.
- How to Cancel: To cancel a live bird or egg order, you must call us directly. We cannot accept cancellations via email, voicemail, or online messaging.
- Returns: We do not accept returns for any reason on live birds or hatching eggs once they have been shipped.
Chick Guarantee
You agree not to refuse the shipment if it arrives DOA (Dead On Arrival) or in poor condition. If the shipment is refused, a refund will not be issued.
In the event of any deceased birds, Stromberg’s/ Mann Lake must be contacted within 48 hours of their receipt/ arrival to your local post office. We cannot offer a refund if we are contacted outside of this timeframe. We do not offer replacement shipments.
Please note that our hatcheries often send extra birds with shipments, so when DOA's are reported they require us to report the live count and not the number that were DOA. For reporting, inform us of the number of live birds for each breed in the shipment. We may, at our discretion, offer a refund or in-house credit for the purchase price of any deceased birds, considering any extra chicks received. Shipping, handling, and surcharges are non-refundable.
To report DOA (Dead On Arrival), contact us via phone at (800) 720-1134 or use our online reporting form.
Juvenile/ Adult Bird Guarantee
In the event of any deceased juvenile/ adult birds, Stromberg’s/ Mann Lake must be contacted within 48 hours of their receipt/ arrival to your local post office. We cannot offer a refund if we are contacted outside of this timeframe. We do not offer replacement shipments.
For reporting, inform us of the breed and number of deceased birds in the shipment. We may, at our discretion, offer a refund, in-house credit for the purchase price. Shipping, handling, and surcharges are non-refundable.
To report DOA (Dead On Arrival), contact us via phone at (800) 720-1134 or use our online reporting form. Photos are required for any DOA juvenile/ adult birds.
Sexing Guarantee
Sexing for pigeons and doves (excluding Ringneck Doves) is guaranteed for up to 6 weeks from the date of delivery. Please note that sexing is not guaranteed for Ringneck Doves.
Gender selection for day-old chicks is approximately 90% accurate on average. However, we do not guarantee the sexing of day-old chicks.
Hatching Egg Guarantee
Eggs are insured against breakage during transit. You agree not to refuse the shipment if it arrives in poor condition. If the shipment is refused, a refund will not be issued.
In the event of any broken eggs, please notify us within 24 hours of their arrival. We cannot offer refunds beyond this timeframe. We do not offer replacement shipments.
For reporting, provide the number of unbroken eggs and include photos of the shipping label and all four sides of the package. At our discretion, we may offer a refund or in-house credit for the purchase price of any broken eggs, considering any extra eggs received. Shipping, handling, and surcharges are non-refundable.
To report damage, contact us via phone at (800) 720-1134 or use our online reporting form.
Hatch Rate Guarantee
We do not guarantee the hatch rate of eggs. While we strive to provide high-quality hatching eggs, various factors beyond our control can affect hatch success once the eggs leave the breeders. For this reason, we cannot guarantee successful hatching and are unable to offer refunds or replacements for eggs that do not hatch.
DISCLAIMER
All birds and hatching eggs are shipped "F.O.B. Shipping Point," meaning ownership transfers to you as soon as the birds/hatching eggs are handed over to the carrier. Occasionally, bird shipments may experience delays beyond the control of Stromberg’s/Mann Lake, the hatchery, or the consumer. Factors such as poor hatches and postal routing can affect ship dates and delivery times. Additionally, timely postal routing may not be available to all zip codes. For more information on shipping status and potential issues, please visit www.birdshippers.org.
You agree not to hold Stromberg’s/Mann Lake responsible for any loss of productivity or business, perceived or otherwise, resulting from delays in transit, lost shipments, DOA birds, hatch rate issues, or delays arising from the claims process and/or availability of replacement shipments. Stromberg’s/Mann Lake is not responsible for any startup costs incurred in preparation for your birds/hatching eggs' arrival, such as equipment, tools, feed, etc.
If you have any questions or concerns regarding this policy, please feel free to contact us at 800-720-1134 or info@strombergschickens.com.
We are open Monday through Friday from 7:30 am to 6:00 pm ET. If you need assistance outside of these hours, please leave a message by calling 800-720-1134 or email us at info@strombergschickens.com. When leaving a message, kindly include your name, address, phone number with area code, and your order number. We will respond as soon as possible, but please allow 1-2 business days for a response.